So the big meltdown happened here at OM this week. My server had a complete breakdown. The hard drive failed a few days ago and our email went down. It was a mess. Site5 was pretty much incognito. I guess they were tending to the problem while keeping us out of the loop. There were about 5 people on the server that got lost with out service. Also, we’ve yet to receive any compensation. We were told to contact billing. I did that and have not even heard back. Oh yeah, and our email was pretty funky for the past 2 weeks, on top of everything else.
It’s really sad too, because I’ve been a loyal Site5 customer for 6 years. Never with huge problems at all. When there were minor problems they were on it. It was usually fixed within an hour. But not since the turn of the this new year. They have gone down hill. I presume they’ve become a much larger company with all their new clients. Clearly more than they can handle. But with that came growing pains and below-par customer tech supports.
Well it’s all fixed now. And if everything was working as they say it now is I might have not thought to look elsewhere. But they say everything is fixed and my inbox says I have 3 new messages. Right. For 4 days of being offline I only received 4 messages. Right.
So, I guess I have come to the crossroads again. I am seriously thinking of moving to a new web hosting provider. I need one that will give me a few gigs of space, a good amount of transfer, plenty of SQL databases, IMAP email support, (L)UNIX, PHP, SSH, FTP, multiple domains, etc. Also, it would be great if the company would move all my files, dB and email for me. Does such a company exist? Also, is telephone support completely a think of the past for shared hosting?
I’ve had it up to here (points to my 12′ ceiling) with Site5. I thought it would never come to this. But it has.
Please advise on reputable and responsive web hosting companies.
Thank you for listening.